Refund and Returns Policy

Last Updated: September 8, 2026

At Snatchwear, we are committed to providing high-quality products and a great shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return, we are here to help.

By placing an order on our website, you agree to the terms mentioned below.

1. Return & Exchange Eligibility

We accept eligible returns and exchanges within 7 days from the date of delivery.

To be eligible for a return or exchange:

  • The product must be unused and unworn.
  • The product must be unwashed.
  • All original tags, labels and packaging must be intact.
  • The product must be in its original condition.
  • The product must not have been altered, damaged or modified by the customer.
  • The return/exchange request must be raised within 7 days of delivery.
  • You must provide your Order ID or proof of purchase.

Products that do not meet these conditions may be rejected after inspection.

2. Damaged, Defective or Wrong Product

If you receive a product that is:

  • Damaged during delivery
  • Defective or has a manufacturing issue
  • Different from the product you ordered
  • The wrong size/colour due to an error by Snatchwear
  • Significantly different from the product description or order

please contact us within 48 hours of delivery.

For faster resolution, please provide:

  1. Your Order ID
  2. Clear photos of the product
  3. Clear photos of the packaging and shipping label
  4. A clear video/photo showing the issue, if applicable

After verification, Snatchwear may provide a replacement, exchange, or refund, depending on the situation and product availability.

3. Size Exchange

We understand that choosing the right size online can sometimes be difficult.

Size exchanges may be requested within 7 days of delivery, provided:

  • The product is unused and unworn.
  • The product has not been washed.
  • Original tags and packaging are intact.
  • The product is not damaged or altered.
  • The requested replacement size is available.

Customers are responsible for checking the size chart before placing an order.

If the requested size is unavailable, an alternative resolution may be offered where applicable.

Return/exchange shipping charges may apply for customer-requested size exchanges.

4. Change of Mind / Personal Preference

If you change your mind after receiving your order, an eligible return may be accepted provided the product meets all our return conditions.

The product must be:

  • Unused
  • Unworn
  • Unwashed
  • Undamaged
  • With original tags and packaging

Return shipping charges may apply for returns due to personal preference, change of mind, or incorrect size selection by the customer.

Products that have been used, washed, worn, altered, or damaged after delivery will generally not qualify for return.

5. Non-Returnable Products

The following products may not be eligible for return or exchange:

  • Products that have been worn or used
  • Products that have been washed
  • Products with removed, damaged or missing tags
  • Products damaged after delivery due to customer use
  • Products that have been altered or modified
  • Products returned without original packaging where such packaging is required
  • Products returned after the applicable return period
  • Customized or personalized products, where applicable

However, this does not affect any rights you may have under applicable consumer protection laws for products that are defective, damaged, incorrectly supplied, or otherwise legally required to be eligible for remedy.

6. Refund Policy

Once a returned product reaches us, it may be inspected to verify that it meets the applicable return conditions.

After inspection:

If approved: Your refund will be initiated through the original payment method, wherever possible.

If rejected: We will inform you of the reason for rejection and the applicable next steps.

For Cash on Delivery (COD) orders, refunds may be processed through UPI or bank transfer. Customers may be required to provide accurate payment details.

The time taken for the refund to reflect in your account may depend on your bank, payment gateway, card issuer, UPI provider, or other payment service provider.

7. Return Shipping Charges

If the return is caused by an issue attributable to Snatchwear, such as:

  • Wrong product sent
  • Damaged product received
  • Manufacturing defect
  • Incorrect product/colour/size sent by us

Snatchwear will arrange an appropriate resolution after verification.

For customer-requested returns or size exchanges, including incorrect size selection or change of mind, return shipping charges may apply.

Any applicable shipping charges will be communicated to the customer before processing the return where applicable.

8. Return & Exchange Process

To request a return or exchange, follow these steps:

Step 1: Contact us within the applicable return period.

Step 2: Provide your Order ID and reason for the return/exchange.

Step 3: Share clear photos/videos if requested by our support team.

Step 4: Wait for confirmation and return instructions from Snatchwear.

Step 5: Pack the product securely with the original tags and packaging.

Step 6: Send/hand over the package according to the return instructions provided by our team.

Important: Please do not send any product back to us without receiving return instructions or confirmation from our support team.

Returns received without prior approval may not be accepted.

9. Order Cancellation, Failed Delivery & Inspection

Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been shipped, cancellation may not be possible. In such cases, the customer may need to follow the applicable return process after delivery, if eligible.

Failed Delivery

If an order is returned to us because of:

  • Incorrect or incomplete address
  • Incorrect phone number
  • Customer unavailable for repeated delivery attempts
  • Refusal to accept the package
  • Other customer-related delivery issues

additional shipping or return charges may apply where permitted.

Any eligible refund will be processed after the returned package reaches us and is inspected.

Product Inspection

All returned products may be inspected before a refund or exchange is approved.

If a product is found to have been used, washed, worn, altered, damaged, or otherwise does not meet the return conditions, the return may be rejected.

10. Contact Us & Policy Updates

For all refund, return and exchange queries, please contact our support team:

Brand: Snatchwear
Email: support@snatchwear.in
WhatsApp: +91 92341 54259
Website: Snatchwear

When contacting us, please include your Order ID so that we can assist you as quickly as possible.

Policy Updates

Snatchwear may update or modify this Refund & Return Policy from time to time.

Any changes will be published on this page with the updated date.

This policy should be read together with our other website policies, including our Terms & Conditions, Privacy Policy and Shipping Policy.

Thank you for choosing Snatchwear.